QuaQua Support Center
Support Center
  • Go to QuaQua Test

  • For QuaQua organisers
  • For QuaQua users
  • For QuaQua interpreters
  • QuaQua Test
  • QuaQua Meet
  • QuaQua Connect

How to create a QuaQua Booking account

We'll explain you how to get registered on the platform and how to set up your first workspace

How to book a QuaQua solution (Meet, Connect and Hybrid)

This tutorial will guide you through the booking process of a multilingual QuaQua event with (or without) attendees and participants.

How to cancel a meeting and get a refund

In this video , we'll show you how to cancel a meeting and get refunded in your QuaQa workspace. We'll also explain how the size of a meeting can be changed.

 Learn all about the QuaQua Meet platform.

Tutorials

How to login

First things first: a quick start guide on how to login, selecting the correct devices and filling in your details.

The Participant Toolbar

A guide showing the functionality of the participant toolbar.

The Activity List

Overview of the right-hand side panel within QuaQua’s interface.

In this tutorial we will be discussing the overview of the participants and interpreters, the chat and the microphone management.

The Video Streams

Overview of the left-hand side panel within QuaQua’s interface.

Learn about the video streams in the QuaQua Meet interface and about our screenshare feature.

Voting

This tutorial explains how to use the voting feature in QuaQua Meet.

Documents


The Participant Checklist to start a QuaQua Meeting: are you ready?

QuaQua essentials

  • Use Google chrome as the browser for QuaQua meetings 
  • Use a laptop or desktop pc with an i5 Quad processor (or higher) 
  • Connect with a fast and stable internet connection (min. 8MB / sec) 
  • Always use a headset (preferably with a microphone).
  • Do you have the latest version of Google Chrome installed? Click here to check.
  • Try our QuaQua Test

You will not be able to enter the meeting room without these essentials.

For the comfort of the other participants and interpreters, QuaQua recommends a quality USB headset or professional desktop microphone along with over-ear headphones.

Before logging in

Make sure all your devices are plugged in and connected.

Camera & audio set-up 

First-time user? Chrome will ask for permission to use your camera and microphone. Don't skip this step! 

Checked everything?

You're good to go! See you on QuaQua!

The QuaQua Meet roles

To be able to conduct your meetings in a structured fashion, different roles were created to facilitate the meeting.

The chairperson: The person that leads your event/meeting.

  • Always visible at the top of the video streams.
  • Controls the meeting settings.
  • Enables voting and audio recording
  • Has microfone priority and can thus overrule the maximum number of microphones.
  • Manages the speakers' queue.
  • Able to share a screen/presentation, file ... without being an active speaker.

The meeting manager: the person to support the chaiperson with the meeting management. Has the same capabilities.

The participant: no need for an introduction here :)

  • Can take or request the floor to speal and share, depending ont he conference mode in the meeting settings.
  • Has access to the meeting chat.
  • Can listen to all interpretation channels.

The presenter: a participant that's also able to screenshare without having their microphone active.

The support operator: provides (technical) support for the participants and interpreters

  • Is not visible in the video streams, unless his microphone is active
  • Has access to the meeting settings and microphone management
  • Has access to the general interpreter chat (but not to the booth chats)

The interpreter: works from our online QuaQua booths

  • Uses the QuaQua interpreter console.
  • Has access to relay languages and team relay.
  • Can chat with all interpreters or with their booth partners.
  • Has access to the meeting chat.
QuaQua Quick Start Guides

Dutch ​ ​

English ​ ​

French ​ ​

German ​ ​

Italian ​ ​

Polish ​ ​

Spanish ​ ​

Turkish ​ ​

Ukrainian ​ ​

How to share your screen (for Windows)

  Click the PDF-icon to download the manual.

How to share your screen (for Mac)

 Click the PDF-icon to download the manual.

Shortcut keys

At QuaQua we like to keep it simple. We have designed our interface so that there are no unnecessary distractions. 

To add to the user-friendly interface we introduced one short key. Yes, just one. This helps you focus on the meeting, and not on the features. 

You can active or desactive your microphone simply by pressing on the spacebar. 

Make sure that the Chrome window that is broadcasting your meeting is the selected window on your screen. If not, your short key will of course not work.

 Learn all about the QuaQua Meet platform.

Tutorials

How to login

First things first: a quick start guide on how to login, selecting the correct devices and filling in your details.

The Participant Toolbar

A guide showing the functionality of the participant toolbar.

The Activity List

Overview of the right-hand side panel within QuaQua’s interface.

In this tutorial we wil be discussing the overview of the participants and interpreters, the chat and the microphone management.

The Video Streams

Overview of the left-hand side panel within QuaQua’s interface.

Learn about the video streams in the QuaQua Meet interface and about our screenshare feature.

Voting

This tutorial explains how to use the voting feature in QuaQua Meet.

Documents


The Participant Checklist to start a QuaQua Meeting: are you ready?

QuaQua essentials

  • Use Google chrome as the browser for QuaQua meetings 
  • Use a laptop or desktop pc with an i5 Quad processor (or higher) 
  • Connect with a fast and stable internet connection (min. 8MB / sec) 
  • Always use a headset (preferably with a microphone)
  • Do you have the latest version of Google Chrome installed? Click here to check.
  • Try our QuaQua Test

You will not be able to enter the meeting room without these essentials 

Before logging in

Make sure all your devices are plugged in and connected.

Camera & audio set-up 

First-time user? Chrome will ask for permission to use your camera and microphone. Don't skip this step! 

Checked everything?

You're good to go! See you on QuaQua!

The QuaQua Meet roles

To be able to conduct your meetings in a structured fashion, different roles were created to facilitate the meeting.

The chairperson: The person that leads your event/meeting.

  • Always visible at the top of the video streams.
  • Controls the meeting settings.
  • Enables voting and audio recording
  • Has microfone priority and can thus overrule the maximum number of microphones.
  • Manages the speakers' queue.
  • Able to share a screen/presentation, file ... without being an active speaker.

The meeting manager: the person to support the chaiperson with the meeting management. Has the same capabilities.

The participant: no need for an introduction here :)

  • Can take or request the floor to speal and share, depending ont he conference mode in the meeting settings.
  • Has access to the meeting chat.
  • Can listen to all interpretation channels.

The presenter: a participant that's also able to screenshare without having their microphone active.

The support operator: provides (technical) support for the participants and interpreters

  • Is not visible in the video streams, unless his microphone is active
  • Has access to the meeting settings and microphone management
  • Has access to the general interpreter chat (but not to the booth chats)

The interpreter: works from our online QuaQua booths

  • Uses the QuaQua interpreter console.
  • Has access to relay languages and team relay.
  • Can chat with all interpreters or with their booth partners.
  • Has access to the meeting chat.
QuaQua Quick Start Guides

Dutch ​ ​

English ​ ​

French ​ ​

German ​ ​

Italian ​ ​

Polish ​ ​

Spanish ​ ​

Turkish ​ ​

Ukrainian ​ ​

 Learn all about the use QuaQua Connect.

Tutorials

QuaQua Connect Tutorial

How to use QuaQua Connect as a listener.

Documents


QuaQua Connect Quick Start Guides

Dutch ​ ​

English ​ ​

French ​​

German ​ ​

QUAQUA MEET


QUAQUA CONNECT

​How to import other online events into ​QuaQua via NDI

QUAQUA HYBRID


​​QuaQua Hybrid manual


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